Terms and Conditions

Your privacy Security are important to us. We want to make your experience on the Internet enjoyable and foster your trust in our website as a whole. This Privacy and Security policy is an integral part of our website and the services offered to you and cannot, in any way, be separated from the user agreement, usage or transaction process. If you do not agree to our privacy policy in whole, you must not use our website.

PRIVACY POLICY
At Discount City Hotels Ltd we are very concerned about protecting the privacy of our customers. This policy covers how Discount City Hotels Ltd treats personal information that Apartotels.com collects and receives, including information related to our clients past use of our services.

  • The information we collect from you
    Discount City Hotels Ltd will collect from the clients themselves personal information which is information about clients that is personally identifiable like their name, address, email address, phone number, fax number and credit card details, and that is not otherwise publicly available.
  • How you control your personal information
    Clients may at any time correct, update, delete or deactivate their personal information. If a users personally identifiable information (such as phone, email, postal address, name) changes or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate user’s personally identifiable information. Members can change their personal information on the member profile page of our website, email our Customer Services or call us on +44 (0) 8456 44 56 56.
  • How do we use your information
    – Discount City Hotels Ltd will only use such information to fulfil our clients request for services or for securing a reservation with hotels. Only the guests first names and surnames will be provided to the hotels.

    – Information collected over the telephone is kept on record by Discount City Hotels Ltd for future reference. Any information collected is not viewed by/given/sold/rented to any third party, and remains strictly confidential.

    – Discount City Hotels Ltd will regularly send clients a newsletter bringing them the special offers and hot deals of the moment. They will only receive the newsletter if they have chosen to receive such communications from Discount City Hotels Ltd when registering as a Discount City Hotels Ltd member. On the personal details page of this site, clients have a yes/no box where they can opt out of receiving our mailings. Should they have clicked yes and wish to stop receiving such communications, they will just need to reply to one of the newsletters received from us with the phrase -please remove me-.

    – Discount City Hotels Ltd may use clients e-mail address or telephone number to contact them about changes or information required related to their purchased product/service from us and in regards to issues relating to their account we reply via email, fax or phone, in accordance with the users wishes.

  • Service announcements
    On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
  • Surveys, Contests Prize Draw
    From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and postal address), and demographic information (such as postal code).

    Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website. Users personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users personally identifiable information for any secondary purposes.

SECURITY
Now that internet and online payments are part of our daily lives, making it secure is our prime concern. Discount City Hotels Ltd is taking on a daily basis all the necessary and adequate measures to protect and ensure that our clients personal information and credit card details are at all time secure within our web site and our company.

  • How do we protect your personal information
    – Discount City Hotels Ltd provides its customers with a safe and secure online environment. We will make every effort to maintain customer confidentiality when making an online payment. This includes ensuring the security of clients credit card details and other personal information.

    – All the data clients submit on our secure server is digitally encrypted and transmitted to us using the strongest server encryption possible: the 128-bit SSL (secure socket layer) encryption, certified by Comodo, one of the market leaders in the Internet Security field. This means that secure server software encrypts all clients personal information including credit or debit card number and name and address. The encryption process takes the characters clients enter and converts them into pieces of code that are then securely transmitted over the internet.

    – Discount City Hotels Ltd owns and runs our own dedicated servers, instead of our websites being hosted by a third party, maximizing our servers capabilities to provide faster access and an even more secure environment.

    – Discount City Hotels Ltd will not modify, copy, distribute, license, sell or redistribute any of its clients personal file information.

    – Discount City Hotels Ltd will not seek or hold information about clients which is excessive for its purposes and will endeavour to keep any information about its clients up to date and accurate.

    Discount City Hotels Ltd will delete from its systems all details held about its clients which are no longer necessary and endeavour to protect clients personal data against unauthorized or unlawful use.

  • With whom do we share your information
    – Discount City Hotels Ltd will only provide the strict necessary information to hotels to fulfil clients request for services or for securing a reservation

    – Though we make every effort to preserve user privacy, Discount City Hotels Ltd may be required by law to disclose information clients have provided in obtaining our travel products or services. Discount City Hotels Ltd may also disclose information against someone who poses a threat to Apartotels.com’s interests (such as customer fraud) or whose activities could bring harm to others.

    – Aggregate Information (non-personally identifiable) Discount City Hotels Ltd will occasionally share aggregated information with our service providers. This information does not contain any personally identifiable information and is used to develop featured programs and content that will be of interest to our members and website visitors.

  • Credit Card Fraud Prevention
    Here at Discount City Hotels we take credit card fraud prevention very seriously.
    Therefore as well as being fully secure (all our pages dealing with private information are 128bit encrypted) our site also has in place VISA VERIFY: a scheme implemented by Visa and Mastercard, whereupon holders may further protect their cards by registering them with their bank and accompanying online transactions with a password. We strongly reccommend all our customers to register for this scheme if they can, as this prevents any type of credit card fraud.
    For all our customers who are not part of this scheme Discount City Hotels will request a written, signed card authorization from the clients.
    Any authorization not received within 3 working days may result in a release of reservation.

LINKS
Links are provided for information and convenience only and their inclusion on Apartotels.com does not contain any specific recommendation.

Discount City Hotels Ltd does not accept liability for the content of sites accessible via links. A link to another site does not mean neither that we concur with the site contents in all parts, nor that we approve of it or accept it. Each individual site has its own set of policies about what information is appropriate for public access. You assume sole responsibility for use of third party links and pointers. Discount City Hotels Ltd therefore encourages you to double check each and every web sites policy you visit.

NOTIFICATION OF CHANGES
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner.

However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.

In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

CONTACT INFORMATION
Any concerns, questions or suggestions that you may have with regards to our Security Privacy policies can be addressed to us.

by e-mail at: apartotels@discountcityhotels.com
or by post to:
Apartotels.com
5th Floor – Cygnet House
12-14 Sydenham Road
CROYDON CR9 2ET
ENGLAND

This privacy statement covers the site www.apartotels.com

Discount City Hotels Ltd provides you, the Site User, with information under the following terms and Conditions, which once the Site is accessed or used should be acknowledged and agreed upon.

USER AGREEMENT
Apartotels.com web site is offered to you, the user, by Discount City Hotels Ltd. Your use of this website and/or your acceptance without modification of the terms, conditions and notices contained herein constitutes your agreement to all such terms, conditions and notices. If you do not agree with these terms and conditions then you are not authorised to use this website.
As a condition of your use of this web site, you warrant to Discount City Hotels Ltd, that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions and notices.

PERSONAL AND NON-COMMERCIAL USE LIMITATION
This web site is for your personal use. All commercial use is forbidden and not authorised. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from this Web site.

COPYRIGHT
The copyrights of this Site belongs to Discount City Hotels Ltd and its contents, including text, logos and graphics is protected by copyrights law.

This web site is designed to assist our clients in searching for hotel accommodation availability. Except of printing information relevant to your travel arrangements you may not copy, sell, reproduce, publish, distribute or modify any of its contents or otherwise exploit this Site’s contents without prior written authorization from us.

All contents of this web site are the Copyright 2006 of Discount City Hotels Ltd, 5th Floor – Cygnet House – 12/14 Sydenham Road – CROYDON CR9 2ET. All rights reserved.

LIABILITY DISCLAIMER
Discount City Hotels Ltd provides the web site Apartotels.com ona as is and as available basis.

  • Product
    All prices, special offers, apartments and dates are subject to availability. All prices are given in real time in British Pound. The prices might at any time and without notice increase or decrease. All confirmed bookings will not be affected by any price fluctuation.
    Discount City Hotels Ltd cannot guarantee the length of a price or a special offer. Should our allocation of rooms become sold out or the special offer runs out before the expiry date, Apartotels.com will no longer be able to offer it to its clients.
    Any offer or price which validity has expired and/or availability runs out will become not available, no longer bookable and will be removed from Apartotels.com without prior notice

  • Services offered
    Discount City Hotels provides its services via Apartotels.com web site. Should the clients not be entirely satisfied with the services provided or the accommodation purchased, they will need to contact immediately our Customer Services. Our Customer Service Manager will personally handle any complaint arising out of our services / accommodation purchased and an investigation will be carried out according to our complaint handling procedure.
    Discount City Hotels will only investigate complaint arising out of our services / accommodation purchased and NOT of any services or products purchased directly with the hotelier. Discount City Hotels Ltd cannot be held responsible for any reservations, changes, cancellations or requests made directly with the hotel. In such case customer care and satisfaction remain the responsibility of the accommodation establishment.

  • Content
    Discount City Hotels Ltd provides in good faith a wide range of information related to the services it offers on Apartotels.com. Whilst Discount City Hotels Ltd endeavours to ensure that the information is correct and makes every effort to update this information regularly and keep it accurate, Discount City Hotels Ltd shall in no event be liable for any damage arising, directly or indirectly, from the use of the information contained on Apartotels.com web site including damages arising from inaccuracies, omissions or errors. Discount City Hotels Ltd does all in its power to ensure the reliability of the information presented and in such circumstances the information contained on this web site, Apartotels.com, may be changed or updated at any time without notice.

  • Interruption – Viruses
    Discount City Hotels Ltd makes no representations or warranties regarding the condition or functionality of this Web site, its suitability for use, or that this Web Service will be uninterrupted or error-free.
    By using the Apartotels.com web pages, you assume all risks associated with the use of this site, including any risk to your computer, software or data being damaged by any virus, software, or any other file which might be transmitted or activated via a web page or your access to it.
    It is within the responsibility of every individual user to protect against possible viruses or other potentially harmful influences on their system and data by taking appropriate measures.
    Discount City Hotels Ltd shall not in any event be liable for any direct, indirect, punitive, special, incidental, or consequential damages, including, without limitation, lost revenues, or lost profits, arising out of or in any way connected with the use or misuse of the information or lack of information on this web site.

  • Legal validity of this liability disclaimer
    This liability disclaimer has to be regarded as part of the internet offer from which this page was referenced. Should parts or individual formulations of this text not be, no longer be, or not completely be in accordance with the current legal situation, the other parts of the documents remain undamaged by this in their content and validity. The invalid clause is then replaced by an appropriate valid clause nearest to the old one, as far as legally possible.
    At any stage if clients are dissatisfied with any portion of the Apartotels.com web site, or with any of its terms of use, their sole and exclusive remedy is to discontinue using the Apartotels.com web site.

LINKS TO 3RD PARTY WEBSITES
Links are provided for information and convenience only and their inclusion on Apartotels.com does not contain any specific recommendation.

Discount City Hotels Ltd does not accept liability for the content of sites accessible via links. A link to another site does not mean neither that we concur with the site’s contents in all parts, nor that we approve of it or accept it. Each individual site has its own set of policies about what information is appropriate for public access. You assume sole responsibility for use of third party links and pointers. Discount City Hotels Ltd therefore encourages you to double check each and every web sites policy you visit.

MODIFICATION OF TERMS AND CONDITIONS

Discount City Hotels Ltd reserves the right to change/modify the terms, conditions, and notices under which Apartotels.com web site is offered at any time and without prior notice.

If we decide to change our privacy policy, we will post those changes to the privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use user’s personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner.

However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.

In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

GENERAL

All the information provided by clients is their responsibility and should be correct at the time of submission. Any changes to the details supplied should be forwarded as soon as possible. Discount City Hotels Ltd is allowed to use its contents in ways, which are consistent with the information, needed to confirm the reservation and are bound by our Privacy Policy

Should a client makes several reservations for the same travel dates in same or different hotel and in result only uses one of them or none of them, the client will be liable for all reservations made and no refund will be given. As guests have direct access on our site to their account, they can view at any time the status of each reservation processed. They can at any time, according to cancellation policies, change or cancel any reservation they do not need.
All reservations details and clients names are passed by us to the hotel at the time of making the reservation. As your agent, we recommend that you inform us directly of any amendment or cancellation to your reservation, as we cannot be held responsible for any changes, cancellations or requests made directly with the hotel. Failure to do so will result in invalidation of any responsibility on our behalf as your agent.
We require clients to double check all confirmations. It is the client’s responsibility to ensure that all details are correct and the confirmation is consistent with the client requirements.

CANCELLATION AND AMENDMENT POLICY

  • The cancellation and amendment deadline for many the properties presented on Apartotels.com is 3 working days (monday to friday) prior to the arrival date by mid-day (12:00) London time, however some properties have longer cancellation deadlines. Please check the cancellation policy of the property your wish to book before you confirm your booking. The cancellation policy will also be stated on the confirmation of the reservation purchased.

  • All cancellations and amendments/alterations should be made in writing by fax or by e-mail. Enquiries about cancellations and amendments can be made on the phone first but must be followed by a written confirmation by fax or by e-mail.

  • Any reservation cancelled prior to the stated deadline will incur only a 25 GBP processing fee. This amount will be deducted from the refund issued the same day of the cancellation and a confirmation of the cancellation will be forwarded to the guests. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

  • Any reservation amended (amendments include modifying the arrival date and adding or reducing the number of apartments or nights) prior to the stated deadline will incur only a 25 GBP processing fee. This amount will be deducted from any refund issued or added to any extra charge made the same day of the amendment and a confirmation of the amendment will be forwarded to the guests. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge. Please note that although the length of stay can be extended, there will be no obligation from the property to allocate the same apartment or to apply the same rate. If the duration of the reserved stay is to be shortened, then the applicable tariff for that shorter duration will come into force.

  • Please note that a change of rate for a shortened or lengthened stay will be applied retrospectively: the new rate will be effective from the original date of arrival.

  • Any reservation made or arriving within prior to the stated deadline will be non-refundable and non-exchangeable. All reservations made and not used (non-arrival / double bookings) without the reservations being amended or cancelled prior to arrival will also incur a full charge.

  • Clients are responsible for contacting Apartotels.com directly for any amendment or cancellation and as advised above any change or cancellation will only be actioned when a request in writing is received. Any amendment or cancellation made directly with the hotel will not be considered valid. Any request to cancel or amend a reservation cannot be considered complete until you receive our confirmation. Until you do your booking will still be considered valid as originally made so please ensure you contact us if you do not receive a confirmation of your cancellation/amendment within 1 hour of your initial written request if made during normal business working hours, or within 1 hour of our opening times if your initial request is made overnight or at weekend.

LATE CANCELLATION/NO SHOW POLICY
For a cancellation notified at any time within the stated deadline or for a -no show-, Apartotels.com will retain up to the full amount again depending on the cancellation policy for the property booked – please check carefully before booking.

Please note that any and all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

MODIFICATION TO A RESERVATION, OR TO THE DURATION OF STAY, AFTER ARRIVAL
After arrival any modification to the length of stay will be subject to to the advertised cancellation policy if the ength of stay is being reduced.

If the duration of the reserved stay is to be shortened, the applicable tariff for that shorter duration will come into force and both the new rate and processing fee will be taken into account before any refund is made. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

If the duration of the reserved stay is to be extended(subject to availability of course), there will be no obligation from the property to allocate the same apartment or to apply the same rate.

Please note that a change of rate for a shortened or lengthened stay will be applied retrospectively: the new rate will be effective from the original date of arrival.